Privacy Policy

At Pillow Canvas, we collect personal information that is reasonably necessary to run our store, respond to product inquiries, process orders and provide delivery support. Depending on how you interact with us, that information may include your name, email address, telephone number, shipping address, billing details, order history and the content of messages you send through the contact form or by email.

We use this information to answer questions, fulfil purchases, coordinate shipping, reduce fraud risk, manage returns and keep internal records related to customer support. We may also use basic order and browsing information to improve how products are grouped, described and supported on our website. We do not sell customer personal information to third-party advertisers.

Information may be shared with service providers when this is necessary for store operations. This can include payment processors, shipping carriers, website hosting providers, technical support vendors and customer communication tools. Those parties receive only the information needed to perform the relevant service, and we expect them to handle it in line with applicable privacy obligations.

We keep records for as long as reasonably required for legal, tax, accounting, operational and dispute-resolution purposes. When information is no longer required, we take reasonable steps to delete or anonymize it. Absolute security cannot be guaranteed, but we use practical safeguards designed to reduce unauthorized access, disclosure or misuse.

If you contact us, we may keep correspondence and attachments to help us respond consistently and document service issues such as returns, shipping problems or damaged-in-transit claims. Where applicable law provides rights of access, correction or deletion, you may contact us to request assistance. We may need to verify your identity before acting on a request.

This website may use essential technical tools required for core operation and basic analytics. If additional optional tracking tools are introduced later, site notices and practices should be updated accordingly. Because privacy rules vary by province and jurisdiction, we review this policy from time to time and may update it when business practices, technology or legal requirements change.

For privacy-related questions, please contact [email protected] or write to 136 Ossington Ave, Toronto, ON M6J 2Z5, Canada.